Assort resolves 95% of patient interactions that don’t require staff handoff, giving practices the proof they need to bring AI agents into primary care faster.

SAN FRANCISCO, Sept. 24, 2026 /PRNewswire/ — Assort Health today announced it has expanded rapidly across primary care, with its AI agents now supporting more than 1,300 providers across family medicine, internal medicine, and pediatrics. In these deployments, Assort resolves 95% of patient access interactions that don’t require staff handoff, while intentionally routing urgent, sensitive, and clinically complex needs to staff.

Primary care is often viewed as the simplest setting for healthcare automation. Operationally, the opposite is true. Acute symptoms, annual physicals, chronic care recalls, medication requests, referrals, pediatric visits, and behavioral health needs all enter through the same front door. Each follows different scheduling, payer, provider, and escalation rules.

A single call queue may include a patient with urgent symptoms who needs same-day routing, a Medicare patient whose annual wellness visit must meet payer timing requirements, and a parent trying to coordinate age-appropriate visits for multiple children. Assort applies its own decision logic, configured to match each practice’s operating procedures, before scheduling an appointment, creating a task in the EHR, or bringing in a staff member.

Practices including Family Practice Associates of Lexington, Annapolis Internal Medicine, Pediatric Associates of Southwest Missouri (JoplinPeds), Voyage Healthcare, Middleton Family Medicine, and Pediatrica Health Group use Assort across patient access. Across these deployments, Assort reduces peak hold times, applies payer and clinical rules during scheduling, and gives front-office teams more time with patients in the practice.

“With family care, answering the call is the easy part,” said Jon Wang, Co-Founder and Co-CEO of Assort Health. “The hard part is understanding the clinical intent behind every request, managing it safely and securely across the entire patient journey, and knowing when a clinician needs to step in.”

Assort integrates with EHR and practice management systems to manage scheduling, intake, and care navigation in real time. Its agents use information already available in those systems and from past interactions, so returning patients do not have to repeat their provider, location, insurance, and scheduling preferences each time they contact the practice.

Assort applies this logic across a range of common scenarios:

• Annual physicals and Medicare wellness visits: Assort checks the patient’s last appointment date and applies payer timing rules before offering availability, preventing an ineligible booking and offering a compliant date instead.
• Prescription refills: Assort collects the medication, dosage, prescriber, and pharmacy, then creates a patient case or routes it for clinical review, applying practice policy on required follow-up visits.
• Pediatric care: Assort maps a child’s age to the right well-child visit, applies urgent-symptom escalation rules, expands same-day availability when appropriate, and coordinates sibling and newborn appointments within required timing windows.

Annapolis Internal Medicine Converts Outreach Into Scheduled Care

Annapolis Internal Medicine uses Assort across inbound patient access and proactive outreach. When a patient responds to outreach, Assort can move directly into the appropriate scheduling workflow, complete the appointment, and update the EHR. The same model can support annual wellness visits, overdue preventive screenings, chronic care follow-ups, post-discharge visits, and reactivation of patients who have fallen out of care.

During an October flu shot campaign, proactive outreach through Assort accounted for 61% of all flu shot appointments scheduled across three clinics. The practice has also reduced hold times by 75% and increased patient satisfaction by 23% to 4.3 out of 5.

“Like many primary care practices, we’ve struggled with how that first point of contact shapes the patient experience,” said Dr. Titus Abraham, Managing Partner at Annapolis Internal Medicine. “Improving that initial interaction is critical to building trust and ensuring patients feel valued from the very first call.”

Pediatric Associates of Southwest Missouri Absorbs Seasonal Demand Without Seasonal Hiring

At Pediatric Associates of Southwest Missouri, back-to-school and cold-and-flu seasons can more than double monthly call volume. During those surges, families previously waited as long as 15 minutes on hold, while clinical and administrative employees were pulled into scheduling. Hiring permanent staff was not a practical response to temporary but intense demand.

Pediatric Associates of Southwest Missouri uses Assort to answer inbound calls, complete routine scheduling, and apply pediatric rules as it moves each appointment or request forward. Typical workflows include coordinating appointments for siblings, recognizing age- and coverage-specific vaccine requests, and identifying when a child needs an ADHD monitoring visit before a medication refill can proceed.

When a request requires clinical attention, Assort collects the relevant information and creates a task directly in the nurses’ queue. The clinical team receives a prioritized next step without requiring front-office employees to relay the message manually.

Since deploying Assort, Pediatric Associates of Southwest Missouri has:

• Increased staff capacity by 68%
• Saved an average of 45 staff hours per month
• Earned a 4.3 out of 5 patient satisfaction score
• Handled seasonal call surges without adding scheduling staff

“Assort Health enables us to deliver the efficiency we need without compromising the personal experience families expect,” said Michelle Yarnall, CMPE, CPC, CEO and Clinic Director of JoplinPeds. “By automating scheduling and routine tasks, our team spends more time caring for patients, while parents get faster, easier access to appointments and support. That balance has been a game changer for both our staff and the families we serve.”

Assort’s expansion across primary care builds on its deployments in orthopedics, dermatology, urology, and other complex care environments. The workflows differ by setting, but the requirement is the same: understand what the patient needs, apply the organization’s rules, and move the patient to the right next step.

About Assort Health

Assort Health is an AI agent platform for the patient journey, from scheduling and intake to referrals, forms, document processing, medication refills, and payments. It is built on more than 250 million specialty patient interactions, with models that update in real time to manage the operational complexity of healthcare. That foundation powers patient access across multi-site practices, multi-specialty groups, and health systems.

Customers see results including a 5% lift in appointment volume, a 115% increase in labor capacity, up to $4.3 million in revenue captured per 100 providers, 97% resolution rates, and 79% referral-to-appointment conversion. The platform integrates natively with leading EHR and practice management systems, including Epic and athenahealth, enabling deployment without disrupting existing clinical workflows. Provider groups and health systems turn to Assort when the complexity outgrows their existing tools. To learn more, visit assorthealth.com.

Media Contact: Kara Spak, 120/80 MKTG, assorthealth@12080group.com

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SOURCE Assort Health